Dynamics 365 Customer Service is used by Organizations for a variety of reasons Tracking Completion of Task Requests, Recording and resolving Complaints, Managing and Monitoring Service issues

While some of these reasons may be simple to work on and complete, others may be long-drawn, requiring multiple people to work on it and have it pass through various stages before closure.

Click on the link to view complete blog: Dynamics 365 Customer Service Case Management – A Ticketing Application too!

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