Dynamics 365 Customer Service is used by Organizations for a variety of reasons –

  • Tracking Completion of Task Requests
  • Recording and resolving Complaints
  • Managing and Monitoring Service issues

While some of these reasons may be simple to work on and complete, others may be long-drawn, requiring multiple people to work on it and have it pass through various stages before closure.

Click on the link to view complete blog: Dynamics 365 Customer Service Case Management – A Ticketing Application too!