Mumbai, India – May 4, 2016 – Microsoft recently achieved an important milestone. Microsoft had announced the general availability of Microsoft Dynamics CRM Online served from new data center regions, making it the 1st global CRM provider to set up a data center here in India. Microsoft Dynamics CRM Online is a leading customer relationship management solution that enable organizations to deliver customized and predictive customer experiences across their sales, marketing and services efforts. Microsoft is now equipped to provide the most complete suite of cloud services for customers across the country. With availability of Microsoft Azure and Office 365 since late 2015, addition of Microsoft dynamic CRM online completes the Microsoft’s cloud portfolio.

This means that data is now within customers’ reach and is always available, ensuring business continuity, reduced network distance, and providing the option of a private connection to the cloud with Azure ExpressRoute. Businesses can now identify prospects more likely to be won over and focus their efforts on them, enhancing productivity in the process. It essentially enables companies to deliver customer experiences and engage customers anytime anywhere with ongoing social insights to nurture relationships proactively.

“It’s exciting to see Microsoft making such investments and leading the way to India’s digital transformation. We see tremendous opportunity around technology that helps with customer engagement and employee productivity”said Ebrahim Nalwala, Managing Director IOTAP.

This milestone has cleared the path for Microsoft to deliver globally trusted Dynamics CRM Online services to businesses across India.


IOTAP provides IT consulting and Software Services to enable companies to effectively Connect, Communicate and Collaborate with their internal as well as external customers and peer-groups. IOTAP is a Microsoft Gold Certified partner, and provides full life-cycle solutions for implementation of CRM, Collaboration solutions, Web Content Management Systems and Custom Application Development projects IOTAP has always delivered exemplary solutions that continuously delight the customer which is coupled with alliances with the world's technology leaders and a highly motivated and competent in-house team. IOTAP helps clients achieve IT objectives by delivering and supporting comprehensive turn-key solutions in IT applications and infrastructure. The company provides services and consulting for technologies like SharePoint, Dynamics CRM, and Office 365. We have offices in Washington DC (US), Milton Keynes (UK), Muscat (Oman), Mumbai (India) and provide on-site as well as offshore support globally. For more information, please visit us at or write to us at [email protected].